Last Update: August 19, 2020
Thank you for visiting our website. We are Organigram Inc. (“Organigram”, or “we”), Canadian licensed producer of high-quality medical and recreational cannabis. This Privacy Policy outlines how we collect, use and disclose personal information (meaning information about an identifiable individual), whether through use of our website, mobile App, or as a client and customer of Organigram. If you have any questions that aren’t answered here, you can contact our Privacy Officer Helen Martin at helen.martin [at] organigram.ca.
We recognize our obligation to our clients, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all our operations. Likewise, we are dedicated to the fundamentals of protecting consumer privacy on the Internet, and in the provision of services to our clients.
We may update this Privacy Policy from time to time, so please check frequently for updates by checking the date of “Last Update” at the top of this document. Organigram treats personal information in a manner consistent with the purpose for which it was collected, unless Organigram has your consent to use it differently. Your continued use of our website, the App, or continued ordering of products from Organigram following the posting of changes to this Privacy Policy will mean you accept those changes.
Personal information we collect, and how we use it
Visiting our website
When you visit or use our website, we only collect personal information from you that you provide to us voluntarily and knowingly. Further, we only collect personal information for the purposes outlined in this Privacy Policy, and we only retain it for as long as is necessary to achieve the purpose for which it was collected. Any personal information that we are no longer using is deleted/destroyed.
When you visit the Medical section of our website, we ask you to provide your date of birth, as well as your province of residence, in order to ensure you are of legal age in your province. You can choose to have Organigram “remember” this information for 30 days, so that you don’t have to enter it every time you visit this section of our website.
Registration as client
In order to become a customer of Organigram, we will require that you register and that you provide certain information to process your orders and for regulatory compliance purposes. This includes your name, date of birth, gender, email, phone number and mailing address, along with the documentation necessary to confirm your entitlement to purchase medical cannabis. You must provide your signature on the online registration form. We will then provide you with a Client ID and password that you will need to make any purchases through the website. If you have questions, we ask that you provide your name and email address, so that one of our representatives can get back to you with answers.
In additional to a completed registration form, you must also have your doctor fill out a medical document (available on the website), which in addition to your name, date of birth and phone number, includes certain personal health information, such as cannabis prescription information, medical condition information, and any additional notes your physician may include. Once you have submitted both of these forms to us, you can proceed to place on order through our website.
We may also collect personal information such as your name, email address or phone number in order for you to participate in some programs, sweepstakes or other promotions offered on our website, to be added to our Organigram mailing list, and for the additional purposes outlined below. You will be able to unsubscribe from receiving them at any time.
We use your personal information for the purpose of providing our services to you, as you request, including using your e-mail and/or your name and phone number, to contact you in connection with providing the services; where you specifically consent to follow-up contacts by Organigram or to be put on our electronic mailing list, to contact you from time to time; and for such other purposes to which you may consent from time to time. We may contact you without your specific consent to provide you with notices related to health and safety, and to administer your account with us.
Automatically collected information
We collect certain information automatically when you visit our website or use our App, such as the IP address of your computer or other device information in order to enable us to detect unauthorized use of the website, better manage website traffic, and to gather other analytics on the website. We use a third party, Google Analytics, to understand how visitors find and use our website. We have enabled the “IP Anonymization” feature. Google Analytics uses cookies to help us analyze how users use our website, including the number of visitors to our website, the websites our visitors have come from, and the pages they visit. Any information generated by the cookie about your use of our website will be transmitted to and stored by Google.
You may prevent the collection of data generated by the cookie about your use of this website (including your IP address) and opt-out of being tracked by Google Analytics across all websites by downloading and installing a browser-plugin which is available here. You can also opt-out of being tracked by Google Analytics if you click on the following opt-out link: Opt-out of Google Analytics Tracking.
You will also have to opt-out for each device you use to visit our website.
Internal use of information
Organigram may use personal information to manage our business, to understand how visitors use our website and to understand our customers’ preferences so that we can more effectively meet their needs. We will use de-identified, aggregate information where possible for such purposes.
Disclosure of your personal information
We don’t share your personal information with anyone outside of Organigram and its affiliated and related companies, except to third party service providers and agents of Organigram which have agreed to only use such information for specific purposes directed by Organigram. Examples include payment processors, such as Moneris and email processors such as MailChimp. For more information on how any such third party collects, uses and discloses your personal information, and with respect to their general information privacy practices, please refer to their respective privacy and other policies. Such practices may include the use of cookies by such third parties. The MailChimp privacy policy can be found here, and MailChimp’s Cookie Statement can be found here.
We will not disclose your personal information except with your consent or as may be required by law.
Some or all of the personal information we collect may be stored or processed in jurisdictions outside of Canada. As a result, this information may also be subject to laws in those jurisdictions.
How we protect personal information
The security of your personal information is important to us. We protect your personal information by maintaining physical, organizational and technological safeguards appropriate to the sensitivity of such personal information. We retain personal information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements, and we de-identify or destroy such information when it is no longer needed.
Access and rectification
You have a right to access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it corrected, please contact our Privacy Officer Helen Martin at helen.martin [at] organigram.ca. You may be required to provide additional information to verify your identity, which will only be used for this purpose.
Deletion of personal information
If you would like Organigram to delete any of your personal information from its database, you can make a written request for deletion by emailing our Privacy Officer at helen.martin [at] organigram.ca, or by writing to the following address:
Organigram Inc
35 English Drive
Moncton, NB E1E 3X3
If you exercise your rights related to access, rectification or deletion of your personal information, we may require additional personal information to confirm your identity. This personal information will only be used for such purposes.
Cookies
We may use “cookie” technology to obtain non-personally identifiable information from our online visitors. Cookies are information files that your web browser places on your computer when you visit a website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract any personal information in this process nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you may not be able to use the features of our site.
We use a temporary session cookie to enable you to use some of our interactive features. These temporary cookies are eliminated when you exit your browser. Another type of cookie can be stored on your computer by your browser. When you log in, this type of cookie tells us whether you’ve visited us before or are a new visitor. We do use the cookie to help us identify website features in which you have the greatest interest so that we can provide more of what you may want.
Links
While we try to ensure that our website only links to other websites that share our high standards of decency, fairness, and integrity, Organigram is not responsible for the contents of any such linked pages or any other pages not under its control and/or part of our website. Organigram makes no representation or warranty regarding, and does not endorse, any linked websites, the information appearing thereon or any of the products or services described, other than with respect to our website.
Acceptance of our Privacy Policy
By using our website, registering as a customer, or purchasing products from us, you are agreeing to the terms of this Privacy Policy and to the collection, use and disclosure of personal information as described in the Privacy Policy.
How to contact us
If you have any questions regarding this Privacy Policy, or to access or request corrections to your personal information, please contact our Privacy Officer Helen Martin at helen.martin [at] organigram.ca.